• Relay written and verbal messages between deaf, hard of hearing and speech impaired customers and hearing parties
• Receive calls via CRT or similar device from Speech/Hearing Impaired Users (Telecommunications Device for the deaf or TDD users)
• Acknowledge call and communicate with TDD user via CRT or other terminal
• Relay telephone calls or messages from TDD user to non-TDD party by translating written message into verbal form; translate verbal response of Non-TDD user to written form via TDD; continue to pass information until conversation is complete
• Prepare billing records that will be used for billing purposes
• Relay telephone calls or message

• Fluently speak and write in Spanish AND English
• Complete on-the-job and/or classroom training as required to remain on the job
• Be willing and able to work a flexible schedule including evenings, weekends, holidays and split shifts if necessary
• Work in a call center environment on a computer with a headset for extended periods of time
• Data entry and problem solving skills
• Basic computer skills
• Obtain satisfactory results from a background/employment history investigation and drug screening
• Ability to obtain the regulatory requirements of typing 60 wpm and maintain this requirement yearly on the auditory typing exam
• Qualify on pre-employment screening:

Oral Typing Skills Test (OTST-T)

Telephone Ability Battery (TAB)

Oral Proficiency Interview - Spanish (OPI)

Test study guides can be found at www.att.jobs/tips